Metro customers in Quebec will be able to order groceries online later this year as Canada’s third-largest supermarket chain begins to test an ecommerce service.
The Montreal-based company declined for competitive reasons to provide details, including locations and whether orders would be delivered to stores.
But, chief executive Eric La Fleche said he doesn’t believe Metro is at a disadvantage since demand for the service offered by rivals Loblaw and Sobeys is just starting.
“I don’t think there’s a significant portion of food sales done online today,” he told reporters Tuesday following Metro’s annual meeting with shareholders.
La Fleche said Metro would test the service in Quebec, where it has its head office and where its digital team is based. However, it may be extended to Ontario depending on results of the initial effort.
While online sales could cannibalize in-store purchases, La Fleche said it’s important to prevent customers who crave this service from taking their business elsewhere.
“Better [to] cannibalize than lose.”
Metro already has a deep digital footprint with a mobile offering and a loyalty card in Quebec that personalizes discounts to consumer purchases.
Canadian grocers began to look more at ecommerce after Walmart and Amazon.ca entered the largely untouched Canadian online grocery market.
Online grocery sales in Canada currently are very small, but stand to grow tenfold over the next decade, according to a survey last year by PriceWaterhouseCooper.
Loblaw, the country’s largest supermarket chain, rolled out its “click-and-collect” option last year at 30 stores in some regions of the country, including many parts of Ontario, as well as Edmonton, Vancouver and Kelowna, B.C.
The project lets customers order groceries online and then pick them up at the local store, similar to Walmart’s in-store “grab-and-go” lockers.
Sobeys launched its own online grocery option last spring in Quebec.
Meanwhile, Metro raised its dividend 20% after its first quarter profit surged 24.3% to $139.8 million, from $112.5 million a year earlier.
Metro said same-store sales, those at locations open for at least a year, were up 2.8% and overall sales for its fiscal first quarter were up 4.3%, rising to $2.96 billion.
It also got a $30.6-million boost from its investment in Alimentation Couche-Tard, the Montreal-based company that operates convenience stores and gas bars under the Circle K, Mac’s and Couche-Tard banners.
The retailer said it was trying to adjust to a rapid increase in fresh food prices since Christmas caused in part by the weaker loonie by offering more sales on root vegetables like carrots and potatoes that are grown locally.
