CRTC to meet with telecom/cable industry over paper bill fees

Fact-finding study finds “wide variance” on how such fees are approached

The CRTC plans to host a meeting with telecom and cable companies to discuss the practice of charging additional fees to customers wishing to receive paper bills, saying it wants them to come up with a “clear and predictable approach” that addresses consumer issues related to such fees.

The federal regulator said Thursday that it is “concerned” that the approach taken by the telecom and cable industries in the transition from paper to e-bills may not have taken into account the “specific circumstances” of some customers.

The federal regulator said that a fact-finding exercise on the practice of charging for paper bills found a “wide variance” on how Canadian telecom and cable companies approach these fees.

As of November 2013, 36 companies indicated that they did not charge for paper bills, while 27 companies said they charge monthly fees ranging from 99 cents to $5.95.

While certain companies do provide exemptions, such as for customers who have no internet connection, the fact-finding mission found “no consistent practice” across the industry.

Media Articles

30 Under 30 is back with a new name, new outlook

No more age limit! The New Establishment brings 30 Under 30 in a new direction, starting with media professionals.

As Prime Minister, Kellie Leitch would scrap CBC

Tory leadership hopefuls are outlining their views on national broadcaster's future

‘Your Morning’ embarks on first travel partnership

Sponsored giveaway supported by social posts directed at female-skewing audience

KitchenAid embraces social for breast cancer campaign

Annual charitable campaign taps influencers and the social web for the first time

Netflix debates contributions with Canadian Heritage

Netflix remains wary of regulation as some tout 'Anne' and 'Alias Grace' partnerships

Canadians warm up to social commerce

PayPal and Ipsos research shows "Shop Now" buttons are gaining traction

Online ad exchange AppNexus cuts off Breitbart

Popular online ad exchange bans site for violating hate speech policy

Robert Jenkyn is back at Media Experts

Former Microsoft and Globe and Mail exec returns to the agency world

2016 Media Innovation Awards: The complete winners list

All the winning agencies from media's biggest night out!