For Leger Marketing’s “2011 Customer Experience Index,” survey respondents rated more than 200 stores in Ontario and Quebec on “customer experience dimensions,” including product quality, variety, staff courtesy, ambiance and wait time at checkout. In total, 113 store banners in Quebec and 104 in Ontario were evaluated across 16 retail sectors.
Here are the very long lists of all Leger’s ratings.
• Ontario
• Quebec
• Back to Top-rate Retailing: Leger Rates Customer Experience
Ontario Retailers
1. Bath and Body Works
2. The Body Shop
3. The Apple Store
4. M.A.C. Cosmetics
5. Sephora
6. Yves Rocher
7. Addition-Elle
8. The Running Room
9. Crabtree & Evelyn
10. Golf Town
11. Fruits & Passion
12. Moore’s Menswear
13. LCBO
14. Senza
15. Whole Foods
16. Lowe’s
17. Bonnie Togs
18. Chapters Indigo
19. Coles
20. Lululemon
21. Kitchen Stuff Plus
22. Sony Style
23. Home Hardware
24. Holt Renfrew
25. Reitmans
26. Laura
27. Bombay Company
28. Laura Secord
29. Melanie Lynne
30. IKEA
31. Longo’s
32. La vie en rose
33. Staples
34. Leon’s
35. Home Depot
36. Mark’s Work Wearhouse
37. Shopper Drug Mart/Pharmaprix
38. Children’s Place
39. Michael’s
40. Bowring
41. Rona
42. National Sports
43. EB Games
44. Jean Coutu
45. Bed, Bath & Beyond
46. Suzy Shier
47. Pier 1 Imports
48. Best Buy
49. Rexall/Pharma Plus
50. HMV
51. Smart Set
52. Costco
53. Sobeys
54. Naturalizer Shoes
55. Zehrs
56. Guess
57. The Brick
58. Benix
59. Future Shop
60. Telus
61. Old Navy
62. Dynamite/Garage
63. Mexx
64. Banana Republic
65. No frills
66. RW & Co
67. Payless ShoeSource
68 Nine West Shoes
69. Home Sense
70. Walmart
71. Real Canadian Superstore
72. Sears
73. Canadian Tire
74. Toys “R” Us/Babies “R” Us
75. Gymboree
76. Gap
77. Loblaws
78. Browns Shoes
79. Joe Fresh
80. Foot Locker
81. Metro/Metro Plus
82. Home Outfitters
83. XX1 Forever
84. Sport Chek
85. Town Shoes
86. The Source
87. Jacob
88. Bell
89. Le Château
90. Feetfirst Shoes
91. Food Basics
92. BouClair
93. Rogers
94. H&M
95. Aldo Shoes
96. Zellers
97. The Bay
98. Price Chopper
99. Abercrombie & Fitch
100. Aritzia
101. Winners
102. Zara
103. 7-eleven
104. Mac’s/Couche-Tard
Quebec Retailers
1. Bath and Body Works
2. Yves Rocher
3. Sephora
4. Fruits & Passion
5. Apple Store
6. Addition-Elle
7. Dans un Jardin
8. Ameublement Tanguay
9. The Body Shop
10. Golf Town
11. Bleu Lavande
12. Société des alcools du Québec (SAQ)
13. Chapters Indigo
14. Laura/Laura Petites/ Laura Plus
15. Proxim
16. Renaud-Bray
17. Reitmans
18. Naturalizer
19. Sail
20. La Senza
21. Moores
22. Vidéotron Le Super Club
23. Canac
24. DeSerres
25. Holt Renfrew
26. HMV
27. Microplay
28. La vie en rose
29. Archambault
30. La Cordée
31. Clément
32. Uniprix
33. IGA/IGA Extra
34. Laura Secord
35. Brunet
36. Jean Coutu
37. Familiprix
38. RW & Co
39. Dynamite/Garage
40. Pharmaprix
41. IKEA
42. EB Games
43. Boutique Vidéotron télécommunications
44. Home Hardware
45. L’Aubainerie
46. Simons
47. Brault & Martineau
48. Souris Mini
49. Atmosphère
50. Home Depot
51. Yellow
52. Pier 1 Imports
53. Bureau en gros
54. Linen Chest
55. Sports Experts
56. Corbeil Appliances
57. Best Buy
58. Smart Set
59. Metro/Metro Plus
60. L’équipeur
61. Browns
62. Tristan
63. Children’s Place
64. Meubles Léon
65. Stokes
66. Guess
67. BMR
68. Future Shop
69. Suzy Shier
70. Rona
71. Réno-Dépôt
72. Costco
73. Bombay
74. Loblaws
75. Mexx
76. Telus
77. Canadian Tire
78. Sears
79. Centre Hi-Fi/Dumoulin
80. Super C
81. Le Château
82. Foot Locker/Vestiaire sportif
83. Toys “R” Us
84. Joe Fresh
85. Feetfirst
86. Old Navy
87. Banana Republic
88. Jacob
89. Payless ShoeSource
90. Aldo
91. Déco Découvertes
92. Home Sense
93. Gap
94. Maxi/Maxi & Cie
95. Bouclair
96. Rogers telecommunications stores
97. La Source
98. Fido telecommunications stores
99. Walmart
100. Marché Richelieu
101. Forever 21
102. The Bay
103. Bell telecommunications stores
104. Provigo
105. Limité
106. Bricks
107. Winners
108. H&M
109. Zara
110. Les Ailes de La Mode
111. Couche-Tard
112. Zellers
113. Boni-Soir
