How to transform the telco business (Q&A)
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They also need to take steps to better serve and increase the satisfaction of their mobile customers. In a mobile context, long waiting times are more difficult to accept, for obvious reasons like the type of phone plan or battery life. You’re right they really need to transform and fast. Here’s another post on a related subject: http://yucentrik.ca/en/blog/2015-03-06/have-governments-and-large-businesses-adapted-their-service-mobile-customers
Tuesday, June 23 @ 4:19 pm | Sign in to Reply
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How to transform the telco business (Q&A)
Back to Article
They also need to take steps to better serve and increase the satisfaction of their mobile customers. In a mobile context, long waiting times are more difficult to accept, for obvious reasons like the type of phone plan or battery life.
You’re right they really need to transform and fast.
Here’s another post on a related subject: http://yucentrik.ca/en/blog/2015-03-06/have-governments-and-large-businesses-adapted-their-service-mobile-customers
Tuesday, June 23 @ 4:19 pm |